Iam Service Level Agreement

Sep 23rd, 2021 | By | Category: Uncategorized

In this article, we look at SLAs for some of the most widely used AWS services, including EC2, RDS, EBS, ECS, Fargate, and S3, to give you an idea of what`s on offer, but it`s just a guide and shouldn`t be considered a substitute for reading the actual ISS for the services you want to use. If you are using another service that supports IAM, that service may offer its own SLA. Detailed information can be found in the documentation for this service. AWS provides all the tools and services you need to build a robust, highly available, and highly secure cloud infrastructure, but it`s up to you, as a customer, to ensure that best practices are followed, that you adhere to AWS Well Architected principles, and that you fulfill your responsibilities under the AWS Shared Responsibility Model: The service credits available for S3 services (except for the credits above) are as follows: All S3 services have a guaranteed availability of 99.9%, with the exception of the following services, which are guaranteed for 99% availability: The Service Level Agreement for Amazon EC2 includes several compute services, including: AWS Support Response times are separate from service SLAs. Response time varies between the 3 available AWS support plans – Developer, Business, and Enterprise. To simplify the comparison, I`ve listed the available response times and related support costs in the table below. Don`t expect a 15-minute support response if you`re only paying for a business support plan! Although, in my experience, aws-support is both fast and efficient. So here you have some important things to keep in mind and keep in mind when trying to understand Amazon service agreements. The most important advice I would give is not to rely on service level agreements to ensure the availability of your applications. The SLA provides some instructions on the hours of operation you can expect, but the service credits offered, provided you`re thinking about using them, probably won`t help delay your application downtime and the likely business consequences in terms of lost productivity or perhaps even lost revenue. The service credits available for S3 Intelligent Tiering, S3 Standard Infrequent Access, and S3 One Zone-Infrequent Access are as follows: For EC2 (and related services), the credits available are as follows: It is also important to ensure that you have good observability of your application infrastructure – if you do not recognize service defects, you cannot assert claims against the SLA, so you risk missing the credits.

Comments are closed.